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Strawberry Fields Antiques & Gifts is located at 258 S. Main Street in Waynesville, Ohio - "The Antiques Capital of the Midwest."
Owner: Deborah Fields Gutierrez
Telephone number (513) 897-0156
Missy Crocker Watkins is our sign painter. She is from Rockville, Maryland now living in Ohio with her husband, Brandon and daughter, Summer Rose.
Returns/Exchanges
It has always been our policy to provide the very best personal service to our customers. We are in some cases limited by our wholesalers regarding returns, exchanges, shipping costs and restocking fees. Please read this carefully before making a purchase.
RETURN POLICY & CANCELLATIONS: Strawberry Fields Antiques & Gifts Return Policy is designed to fairly protect our customers while still respecting the unique qualities of the handcrafted products we sell. By their very nature, our handcrafted products contain variations one from another. These variations are not a basis for return of the product. For example, small stains that can be removed by the customer or loose threads are not a basis for return of the product. On rare occasions you may encounter an item with significant damage that results from mishandling or other unforeseen circumstances. In such cases, please contact us within 10 (ten) days of receipt.
We cannot accept merchandise for exchange after 10 (ten) days and we cannot accept any items that have been washed or appear used. Please see Washing Instructions below. We do not sell used bedding.
Please contact us for a Return Material Authorization (RMA#). Any returns without an RMA# will be refused Upon receipt of the return item, the Returns Department Supervisor at the manufacturer will inspect and, if legitimate defects are found, the item will be replaced. If the Returns Department Supervisor denies the claim, the items will be returned to you at your expense. The decision of the Returns Department Supervisor is final.
There are no cash refunds or account credits.
Visa and Master Card are the accepted terms for payment on merchandise ordered.
ALL CREDIT CARDS are charged automatically when an order is placed through our online shopping cart. Credit Cards are usually charged the same day on telephone orders. We stock only a small number of the items displayed on our web site for local sales and online orders. Most orders are filled and shipped directly from the manufacturer
Please call (513) 897-0156 or e-mail (debg1217@yahoo.com) us if you have any questions on what is returnable or exchangeable..
OUT OF STOCK ITEMS: In case all or part your order is out of stock (backordered), you will be notified. You will have the option of canceling your order, or waiting for the backordered items to become available. If you choose to wait you will notified of the estimated date of shipment on all backordered items. Strawberry Fields Antiques & Gifts receives this estimated shipping date from the manufacturer. You may cancel your order anytime prior to shipping, and receive a full refund.
SHIPPING, HANDLING & RESTOCKING: Your order will be shipped via Fedex or UPS Ground unless otherwise specified. Shipping charges are based on weight with a minimum of $5.00. For prepaid orders, In stock quilts will ship in 1-3 business days. Strawberry Fields Antiques & Gifts merchandise ships in 4 to 6 business days.
There is a 25% ($25 minimum) restocking fee for anything other than damaged items.
Orders for items not shipped remain open and will be shipped by the manufacturer, as the product becomes available, unless otherwise canceled by the customer or Strawberry Fields Antiques & Gifts.
PRICING AND PRODUCT AVAILABILITY: All prices are subject to change without notice, excluding orders already placed. Products pictured on this website are designs that are available now, or will be in the future Due to the vast variety of designs and products it is not possible to keep all items in stock at all times. We recommend calling ahead for availability or an estimated time of arrival.
HOURS: We are open for online sales 24 hours a day, 7 days a week.
Customer service and telephone orders are available Tuesday - Sunday 11:00am to 5:00 pm at (513) 897-0156. If we miss your call, please leave a message. We promise to get back to you as soon as possible.
To order by mail:
Print the checkout page with the items ordering along with the total including the shipping cost. Send a check or money order made out to "Strawberry Fields Antiques & Gifts." Mail to:
Strawberry Fields Antiques & Gifts
PO Box 612
Waynesville, Ohio 45068
Telephone # (513) 897-0156
All Other Product Damaged Shipments/Returns
Damaged goods must be reported to us within 24 hours of receipt. All products leave our facility in excellent condition. Please call or email use with your phone number, best time to reach you and the description of the problem. We will get back to you as soon as possible. No returns for credit or replacement will be accepted without prior authorization.
(Most orders will arrive within 14-16 business days. This does not include weekends or holidays. Orders place after 12:00 noon Friday and over the weekend will go to shipping on Monday.)
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